Palm Angels Bear Sweatshirt in Illusion Blue

Are your products authentic?

Yes. All our stock is 100% authentic and brand new with tags. We only source from reputable and trusted suppliers across Europe, where all of our brands operate.

Does your products come with Certilogo?

Yes. All our Stone Island & C.P. Company products come with Certilogo. While some competitors remove Certilogo due to strict distribution regulations, we work with authorised European retailers who are able to supply authentic stock with Certilogo intact.

Do you accept returns?

Yes. We accept returns within 14 days and provide pre-paid Royal Mail return labels for your convenience. Click here to start a return.

How quick is delivery?

We offer next-day tracked delivery across the UK via Royal Mail. Orders placed before 4pm (Mon–Fri) are dispatched the same day. Click here for more delivery details.

How can I pay?

We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also buy now and pay later with Klarna or Clearpay — both offering interest-free instalment options. Click here for payment information.

Are your prices below RRP?

Yes. We pride ourselves on offering new season goods at fair pricing that’s consistently below RRP, without compromising on authenticity or quality. 

Where do you ship from?

All orders are shipped from our UK distribution centre for fast and reliable service.

Do you ship internationally?

Yes. We deliver worldwide using Royal Mail International Tracked & Signed. Final delivery is handled by your local postal service. Shipping costs are calculated at checkout based on your location.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact our customer support team at info@label-menswear.com as soon as possible. We’ll do our best to help if the order hasn’t yet been dispatched.

How do I contact you?

For any questions or assistance, please reach out to our support team at info@label-menswear.com. We promise to respond and resolve all queries quickly.

UK Delivery

All UK orders are sent via Royal Mail for fast, reliable service.

Delivery Charges:

Orders under £250 – £4.99
Orders £250 and over – Free
Royal Mail Special Delivery (Guaranteed by 1pm) – £9.95 (available at checkout)

Dispatch and tracking:
Orders placed before 4pm (Mon–Fri) are dispatched the same day.
Saturday orders placed before midday are also dispatched same day.
We deliver 7 days a week, including Sundays.
You’ll receive full tracking, live updates, and photo confirmation upon delivery, plus email and SMS notifications.

International Delivery

We ship worldwide using Royal Mail International Tracked & Signed, with final delivery handled by your local postal service.
Shipping starts from £9.95, calculated at checkout based on your location.
All international orders are tracked and signed, and delivery times vary by destination.

Delivery Address Accuracy

Please double-check your delivery address at checkout. We can’t accept responsibility for parcels lost or delayed due to incorrect or incomplete details.

Need Help?

If you have any questions about your delivery, our customer support team is always happy to help. You can contact us at info@label-menswear.com

Click here to start a return

We want your return to be simple. Use our pre-paid Royal Mail label to drop your parcel at any Royal Mail location or book a home collection.

A £3.50 fee is deducted from refunds when using our label. Exchanges are free — there’s no charge for returns or resending your replacement.

The parcel is your responsibility until it reaches us, so please keep proof of postage. Royal Mail Tracked 48 includes £150 cover; for higher-value items, use Special Delivery.

Package items securely and include your returns form or order number inside to avoid delays.

Faulty or Incorrect Items

If your item is faulty or incorrect, contact us within 14 days with your name, address, order number, and a brief description (photos help). We’ll send a replacement or issue a full refund if a replacement isn’t available.

We can’t accept returns without tags, with signs of wear, or damaged by washing or ironing.

Undelivered Parcels

If your parcel is marked “delivered” but hasn’t arrived, get in touch. We’ll investigate with Royal Mail using GPS delivery data. If GPS confirms delivery to your address, we’ll need a signed declaration and a crime reference number to open a case.

Need Help?

For any questions, contact us at info@label-menswear.com — we’re here to help.

At Label Menswear, we offer flexible payment methods to make shopping simple and manageable. Choose from Clearpay or Klarna at checkout for interest-free instalment options that suit your budget.

Clearpay

Clearpay allows you to split the cost of your order into four fortnightly payments. It’s a convenient way to spread the cost over time, with payments aligned to your pay cycle for easier budgeting.

Klarna

Klarna offers two ways to pay. You can pay in full up to 30 days after your order date, allowing you to delay payment without interest, or split the total into three instalments across 60 days for added flexibility. Both options are interest-free, helping you stay in control of your finances and choose what works best for you.

Important Information

You must be 18 or older to use Clearpay or Klarna. Using these services won’t affect your credit score as long as payments are made on time. If your order is declined, try reducing your basket total and resubmitting. Over time, consistent and timely payments help build trust with the provider and may improve your approval chances.