Returns
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Returns
We want returning an order to be as straightforward as possible. You have 14 days from the date of delivery to return any item.
Use our prepaid Royal Mail label to drop your parcel at any Royal Mail location, or book a home collection at a time that suits you.
Please keep your proof of postage — the parcel remains your responsibility until it reaches us. Royal Mail Tracked 48 includes up to £150 cover. For higher-value items, we recommend upgrading to Special Delivery.
Make sure items are packaged securely and include your order number inside to avoid any delays in processing.
Faulty or Incorrect Items
If you've received a faulty or incorrect item, contact us within 14 days at info@label-menswear.com. Include your name, order number, and a description of the issue — photos help. We'll arrange a replacement, or issue a full refund if a replacement isn't available.
Please Note
We're unable to accept returns on items that have had their tags removed, show signs of wear, or have been damaged through washing or ironing.
Undelivered Parcels
If your tracking shows your order as delivered but you haven't received it, contact us and we'll investigate with Royal Mail using their GPS delivery data. If delivery is confirmed, we'll ask for a signed declaration and a crime reference number to take the matter further.
Need Help?
Email us at info@label-menswear.com and we'll get back to you promptly.