Returns

Click here to start a return

We want your return to be simple. Use our pre-paid Royal Mail label to drop your parcel at any Royal Mail location or book a home collection.

A £3.50 fee is deducted from refunds when using our label. Exchanges are free — there’s no charge for returns or resending your replacement.

The parcel is your responsibility until it reaches us, so please keep proof of postage. Royal Mail Tracked 48 includes £150 cover; for higher-value items, use Special Delivery.

Package items securely and include your returns form or order number inside to avoid delays.

Faulty or Incorrect Items

If your item is faulty or incorrect, contact us within 14 days with your name, address, order number, and a brief description (photos help). We’ll send a replacement or issue a full refund if a replacement isn’t available.

We can’t accept returns without tags, with signs of wear, or damaged by washing or ironing.

Undelivered Parcels

If your parcel is marked “delivered” but hasn’t arrived, get in touch. We’ll investigate with Royal Mail using GPS delivery data. If GPS confirms delivery to your address, we’ll need a signed declaration and a crime reference number to open a case.

Need Help?

For any questions, contact us at info@label-menswear.com — we’re here to help.